Each SAMRIEN work is an original painting and is prepared individually for its collector. Shipping arrangements are confirmed directly with the collector following confirmation of an acquisition.

 

Shipping

Works are dispatched from the studio in Mumbai, India.

Delivery timelines vary depending on the destination. Once an artwork is in transit, tracking information will be provided to the collector.

All shipments are carefully packaged and insured during transit.

Shipping costs are confirmed with the collector before payment and are based on the destination, dimensions, weight, and shipping requirements of the work.

International collectors are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country, unless otherwise agreed in writing.

 

Delivery

Once payment has been received and the work is prepared for dispatch, the collector will receive shipping and tracking information.

Delivery times are estimates and may be affected by customs processing, carrier delays, or circumstances outside our control.

Collectors are responsible for providing accurate delivery information. Delays or additional costs resulting from incorrect or incomplete information may be the responsibility of the collector.

 

Returns

Because each work is an original and unique artwork, acquisitions are considered final once payment has been received.

Returns are not accepted simply because a collector changes their mind after an acquisition has been completed.

If you have concerns about a work or its delivery, please contact SAMRIEN as soon as possible so that the circumstances can be reviewed.

 

Damage During Transit

If an artwork arrives damaged, please contact SAMRIEN within 7 days of delivery and provide photographs of the artwork, packaging, and any visible damage.

Where appropriate, we will work with the collector and the shipping or insurance provider to determine the appropriate resolution.

Collectors should retain the original packaging and shipping materials until the matter has been resolved.

 

Refunds

If a refund is agreed following an eligible return, shipping damage, or another circumstance covered by this policy, the refund will be issued using the appropriate payment method and in accordance with the terms agreed between SAMRIEN and the collector.

Refunds do not apply to changes of mind after an acquisition has been completed.

 

Contact

For questions regarding shipping, returns, or an acquisition, please contact:

SAMRIEN
samrien@samrien.com